Shipping policy

Q: How is Jewelry made just for me?

Unlike mass-produced jewelry, every piece from Jonga.One is Custom-made to order because you are the ONE and you truly matter. This means that each item is made from scratch specifically just for YOU.

Q: How are you more sustainable?

Unlike retailers who keep endless Mass-produced Dead stock with outdated designs wasting precious resources, gold and diamonds lying around for decades, We simply focus on making few but conscious high-end finishing jewelry from scratch just when you desire it.

Q: How is jewelry conscious?

It's not what we wear , but our Consciousness of why and what we are wearing or doing. At Jonga.one we design jewelry with inspiration from our tens of thousands of years of ancient Dharmic scriptures, which is science of higher consciousness.

Q: Why choose you over retailers?

Retailers priority is to sell their dead-stock in front of them, which are often mass-produced low quality jewelry exported from 3rd world countries. While our priority at Jonga.one is to make you high-end finishing jewelry Made in Dubai, giving you best advice from our experienced team which is in your best interest as we are not trying to sell you dead stock.

Q: How is your jewelry High end Finishing?

We do pre-polishing which means before setting the stones jewelry is polished so the diamonds and jewelry sparkle even more. We use fresh gold instead of used gold giving us better durability and life span of the jewelry. Our jewelry is Made in Dubai at our state-of-the-art manufacturing facility at Gold Souk. We have a 8-step quality check to make sure it's of the highest quality before it gets to you.

Shipping Policy for Jonga in compliance with UAE Regulations

At Jonga, we adhere to the regulations and standards set by the United Arab Emirates (UAE) to ensure a seamless and lawful shipping experience. Please review our shipping policy for detailed information on delivery timelines and procedures.

1. Local UAE Delivery:

We are committed to processing and shipping orders within 5-15 working days for deliveries within the United Arab Emirates (UAE).
Free shipping is provided for all local UAE shipments, in compliance with applicable regulations.
Customers will receive an email confirmation with tracking details once the order has been dispatched.

2. International Shipping:

For international shipping inquiries, please contact our customer service team at order@Jonga.one
Alternatively, our team will reach out to you shortly after placing your order to discuss international shipping options, timelines, and associated costs, ensuring full adherence to UAE regulations.

3. Shipping Charges:

Shipping charges are applicable for international shipments and are calculated based on the destination and the weight of the package.
Customers will be informed of international shipping costs during the checkout process, with complete transparency to comply with UAE consumer protection laws.

4. Customs and Import Duties:

For international shipments, customs duties, taxes, and fees may apply. Customers are responsible for any additional charges incurred upon delivery, as required by UAE customs regulations.

5. Shipment Tracking:

Upon shipment, customers will receive a confirmation email with a tracking number to monitor the status of their delivery.
The provided tracking information enables customers to stay informed through our website or the designated courier service, aligning with UAE transparency standards.

6. Address Accuracy:

Customers are urged to provide accurate shipping information, aligning with UAE regulations. Ensuring the completeness and correctness of shipping addresses is crucial to prevent any delivery issues.

7. Delays and Unforeseen Circumstances:

While we strive to meet delivery timelines, unforeseen circumstances such as customs delays or issues with the courier service may occur. In such instances, we commit to prompt communication with affected customers, adhering to UAE consumer rights guidelines.

8. Contact Information:

For any shipping-related inquiries, please contact our customer service team at order@Jonga.one, to ensure compliance with UAE customer service regulations.

Note: This shipping policy is effective from 1/1/2024 and is subject to updates in line with UAE laws. Please refer to our website for the latest and most accurate information.

Thank you for choosing Jonga. We appreciate your understanding and cooperation as we align with UAE regulations to provide a secure and delightful shopping experience for our valued customers.

Frequently Asked Questions

How is Jewelry made just for me?

Unlike mass-produced jewelry, every piece from Jonga.One is Custom-made to order because you are the ONE and you truly matter.

This means that each item is made from scratch specifically just for YOU.

How are you more sustainable?

Unlike retailers who keep endless Mass-produced Dead stock with outdated designs wasting precious resources, gold and diamonds lying around for decades,

We simply focus on making few but conscious high-end finishing jewelry from scratch just when you desire it.

How is jewelry conscious?

It's not what we wear, but our Consciousness of why and what we are wearing or doing.

At Jonga.one we design jewelry with inspiration from our tens of thousands of years of ancient Dharmic scriptures, which is science of higher consciousness.

Why choose you over retailers?

Retailers priority is to sell their dead-stock in front of them, which are often mass-produced low quality jewelry exported from 3rd world countries.

While our priority at Jonga.one is to make you high-end finishing jewelry Made in Dubai, giving you best advice from our experienced team which is in your best interest as we are not trying to sell you dead stock.

How is your jewelry High end Finishing?

We do pre-polishing which means before setting the stones jewelry is polished so the diamonds and jewelry sparkle even more.
We use fresh gold instead of used gold giving us better durability and life span of the jewelry.
Our jewelry is Made in Dubai at our state-of-the-art manufacturing facility at Gold Souk.
We have a 8-step quality check to make sure it's of the highest quality before it gets to you.

How long does it take for delivery?

It takes 4-9 working days for us to manufacture in Dubai, you can pick it up at our head office in Deira or we can ship it to you locally in additional 1-3 working days from manufacturing. Delivery details will be provided in your confirmation email.

Why do we show a 'bull' icon at the bottom of the site?

Top luxury brands whom we supplied jewelry to had lectured us that Indian culture is NOT luxury, so we decided to proudly promote our Indian Bull, this bull which had supported countless Farmers like our grandfather, is our symbol of Boldness and pride.

Free shipping

Free local shipping for convenient shopping.

Customer service

A dedicated representative will be assigned to you for assistance.

Secure payment

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