سياسة الاسترجاع

Return and Exchange Policy for جونغا Jewels

At جونغا (جونغا Jewels)، we strive to ensure your complete satisfaction with every purchase. Our Return and Exchange Policy reflects our commitment to providing high-quality products and excellent customer service.

1. Return Eligibility:

• We offer a 14-day return policy for all non-customized jewelry items.
• Customized jewelry، including engraved or specially designed pieces، is not eligible for returns or exchanges unless the item is faulty or damaged upon receipt.

2. Initiate a Return or Exchange:

• To initiate a return or exchange، please contact us within 14 days of receiving your order.
• Email us at return@jonga.one with your order number، reason for return، and any relevant details.

3. Return Conditions:

• The item must be in its original condition، unworn، and with all original packaging.
• For non-customized items، returns are accepted within 14 days of delivery.

4. Customized مجوهرات:

• Customized or personalized jewelry، including engraved items، cannot be returned or exchanged unless there is a manufacturing defect or damage upon receipt.

5. Refund Process:

• Upon receiving your return request، we will provide instructions on how to return the item.
• Refunds will be issued within 15 business days after the returned item is received and inspected.

6. Return Shipping:

• Customers are responsible for the cost of return shipping، except in cases of defective or damaged items.

7. Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item، please contact us immediately. We will arrange for a return، exchange، or refund as appropriate.

8. Refund Contact:

• For any inquiries related to returns or refunds، please contact us at return@جونغا.one.

Note: This policy is effective from 2/3/2024 and may be subject to change. Please review our website for the most up-to-date information.

Thank you for choosing جونغا. We appreciate your trust in our products and are dedicated to providing an exceptional shopping experience.